Increased Data Integration Gives Dealerships More Up-to-Date Customer and Vehicle Information through Dealer-FX Software
Toronto, May 30, 2019 — Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, today announced a more comprehensive partnership with PBS Systems. PBS Systems is a leading provider of DMS software providing accurate, reliable dealership software, services and support for over 30 years.
“We’re excited to offer a more complete integration with PBS Systems for our dealership customers,” said Gary Kalk, President and CEO of Dealer-FX. “The benefits of this enhanced integration will help our dealers streamline service department operations, plus it will simplify the repair order and scheduling process.”
Dealer-FX now delivers the following integrated service enhancements to PBS dealerships:
- Service Appointment Data Pull: Dealer-FX can now extract all current and future service appointments from the dealership DMS, and help generate an appropriate listing for Appointment Manager
- Open RO Data Pull: This allows for the comparison of appointments with DMS originated ROs, and properly identifies shown and missed appointments in the Appointment Manager and VIN Customer Search. Also enables automatic search of a customer by VIN, in PBS v10 — if not found in the Dealer-FX system
- On-Demand Customer Search by VIN: Additionally, customers can be searched by VIN from Advisor Check-in and Appointment Manager. This provides PBS dealerships with the most up-to-date customer/vehicle information.
Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.
Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.
Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON.
About PBS Systems
PBS Systems is a privately held company that continues to be the premier supplier of Dealer Management Systems to dealerships in North America and the Caribbean. PBS is Microsoft Windows-based, making it the most intuitive and user-friendly DMS available. PBS continuously strives to find new ways to partner with their customers to make the dealership more productive, efficient and profitable.