Here-are-a-Few-Customer-Experience-Lessons-from-Apple-Trillion Dollar Journey Dealer-FX

The digital age is forcing a disruptive transformation based on effective use of technology: To provide information, speed up the process, and improve communication.

Join Greg Dryden from Dealer-FX at DD27, and learn how to win at customer service in the digital age.

Tacoma Dodge opened in 2011 and has quickly become one of the largest dealerships in Washington State. They are one of 407 FCA dealerships to earn the prestigious 2019 Customer First Award for Excellence certified by J.D. Power.

Service Advisors Tell the What Sell the Why - Dealer-FX

Ultimately, Big Data means little unless it’s connected to a bright idea that helps customers find more value in their automotive experience.

Exceeding expectations in a profitable and efficient way requires technology. That’s a simple fact. For Dealer-FX, getting to the heart of the matter is what Digital MPI is meant to do. It’s designed to be a fast and convenient way to get approvals on service recommendations. By reducing the time it takes to get a response from the customer and decreasing phone calls back and forth, Digital MPI improves department efficiency and vehicle throughput, saving technicians and advisors time.

GTM-TW8M49W