Total Process Consulting & Support

Dealerships are complex businesses. Deploying technology solutions within a dealership requires a comprehensive approach to installation, process consulting and support. We’ve done it more than 2,500 times, continually refining our recipe for success.

Total Process Consulting and Support represents our unwavering commitment to our clients’ success. It consists of our proprietary methods, monitoring systems and a maniacally dedicated team of professionals that are simply the best in the business.

Process Consulting To Brag About

Our process begins with a comprehensive assessment, followed by a thorough onsite installation and process consulting program. Our process consultants spend days ensuring the system is fully operational and work closely with all key dealership staff until they’re comfortable and proficient with it.

With more than 2,500 deployments to our credit, we’ve gotten pretty good at this.

Our Customers Love Our Process Consulting
Total Process Consulting
99%* of our clients are Satisfied or Very Satisfied with our process consulting.
Dealer-FX Process Consultant Performance
99%* of our clients are Very Satisfied with our process consultants.

* Based on 315 responses received in post-deployment surveys.

You Have Our Full Support

Ongoing support may not be what drives your decision to partner with a technology vendor but it can often determine the success or failure of a deployment. Our support team works side-by-side with our process consultants and your team to ensure all issues are quickly resolved. We track every issue, how quickly it’s both addressed and resolved, and we’re constantly tuning our systems to improve effectiveness.

No matter your question or issue, we’re here to support you.

9 of 10 calls are answered in 20 seconds or less
4 of 5 issues are resolved
on the first call
1 day is the average time to close incident tickets
Our Clients Say It Best

We carefully survey employees and management at each client dealership and give them an opportunity to tell us about their experience. Here’s a sample of that feedback.

More Than Impressed
For any dealer who is struggling with customer service and is not using a platform such as this, I would definitely recommend Dealer-FX.”
Carr Nissan
Friendly And Professional
“The training Dealer-FX provides, along with the shoulder-to-shoulder business mentality have been a great value.  The all-in-one Dealer-FX solution has become a tool we can not live without.  They make you feel like a long term business partner – not just a customer.”
Don Herring Mitsubishi
Strong Return on Investment
Here at Nissan of Elizabeth City, Dealer-FX has become an essential part of our process in fixed operations. Using the tablet consistently in the service lane has led to increased customer pay gross, and an increase in our maintenance sales.”
Nissan of Elizabeth City
End-to-End Solution
“Since deciding to take the leap into wiADVISOR 3.0 in December of 2018, our service department has finally found the one platform that can accomplish a complete service transaction from appointment all the way through follow-up.”
Tacoma Dodge
Powerful Reporting
“The Dealer-FX system has made our advisors and technicians more accountable. The multitude of reports makes it easy to find the holes and deficiencies in our service write-up and recommendation processes.
Nissan of San Juan Capistrano
We Were Impressed
“We were impressed with Dealer-FX’s level of professionalism, planning and proactivity. The initial training and continued support has been excellent.”
Lexus of Oakville
The Greatest Tool
“wiADVISOR has had a huge impact on our customer service levels. Our CP Revenue has increased – we are selling more than ever before. Maintenance items that were never presented before (tires, filters, brakes) are easy to present now. It’s the greatest tool we have ever used.”
Bedford Chrysler Dodge Jeep RAM
Ready To Learn More?

We take an extraordinary approach to our clients’ success and this leads to extraordinary results. If you’d like to learn more about how Dealer-FX delivers the best experience to our clients, just reach out or tell us how to reach you.

Get The Training & Support You Deserve